We aim to provide top-quality hydration knowledge and learning experiences. While we stand behind our digital courses, we understand situations can arise.
We are currently reviewing our refund window and conditions. For now, refunds will be handled on a case-by-case basis.
To request a refund, reach out to us at info@hoop.com.mt with your order number and reason. We’ll get back to you within 5 working days.
As our products are fully digital, once a course is accessed or downloaded, it may impact eligibility for a refund.
We do not offer refunds for change of mind or lack of usage unless otherwise agreed.
